Full job description

Job Summary:

Customer Service at McCoin is a core operational and risk control function. This role requires individuals who can operate with speed, precision, and sound judgment in a high-stakes environment where customer experience, financial transactions, and regulatory expectations intersect.

Key Responsibilities

• Handle Customer inquiries via chat, email, and ticketing systems
• Deliver clear, structured, and solution-oriented response
• Support onboarding, KYC, Deposits, withdrawals and transactions
• Identify and escalate risk, fraud, and compliance issues
• Maintain SLA targets and prioritize effectively

Required Qualifications

Qualifications

• Bachelor’s degree preferred
• 1–3 years in customer support (Fintech/Crypto preferred)
• Experience in high-volume environments

Skills & Tools

• Strong communication skills (English required, Arabic is a plus)
• Ability to multitask in high-volume environments
• Problem-solving mindset
• Basic understanding of crypto and KYC
• Experience with CRM tools

Soft Skills

• Clear and structured communication
• Strong problem-solving and logical thinking
• Calm under pressure
• High attention to detail
• Sound judgment and ownership

Pay: From AED5,000.00 per month

Work Location: In person