Full job description

Responsibilities:

• Greet clients, visitors, and staff in a professional, courteous manner.
• Manage incoming calls, answer inquiries, and redirect calls as necessary.
• Ensure the reception area is tidy, presentable, and well-stocked with necessary materials such as brochures, maps, and promotional materials.
• Assist clients with booking inquiries and direct them to the appropriate sales or travel consultant.
• Handle complaints or redirect them to the appropriate department for resolution.
• Manage bookings, appointments, and schedules for meetings or events.
• Process incoming and outgoing mail, including courier packages.
• Maintain office supplies inventory, ordering items as needed.
• Assist the team with administrative tasks, such as filing, and data entry.
• Liaise with tour operators, travel agents, and vendors when needed.
• Coordinate with internal departments for any cross-functional support.

• Skills & Qualifications:
• High school diploma or equivalent; additional certification in office administration is a plus.
• Previous experience in a reception or customer service role, preferably within the tourism or hospitality industry.
• Strong communication and interpersonal skills.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook).
• Excellent organizational skills and ability to multitask in a fast-paced environment.
• Customer-focused with the ability to manage inquiries and resolve issues promptly.
• Strong problem-solving skills and attention to detail.
• Willingness to learn and adapt to the tourism industry’s needs.

Job Type: Full-time