Full job description

Key Responsibilities:

• Respond promptly and professionally to student inquiries via phone, email, and in-person.
• Assist potential students with course information, pricing, and enrollment procedures.
• Manage student registrations, scheduling driving lessons, and maintaining accurate records.
• Address and resolve student complaints or concerns in a courteous manner.
• Coordinate with instructors and administration to ensure smooth scheduling and communication.
• Maintain and update customer databases and records.
• Follow up with students post-training for feedback and additional support.
• Promote additional services, packages, or offers when appropriate.
• Collaborate with marketing and operations teams to improve service delivery.

Qualifications:

• High school diploma or equivalent; further education or certification in customer service is a plus.
• Previous experience in customer service, preferably in education, training, or driving schools.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and patience.
• Ability to manage multiple tasks and work efficiently in a fast-paced environment.
• Proficiency with computers and customer management software (e.g., CRM systems).
• Friendly, approachable, and professional demeanor.

Job Type: Full-time