Full job description
Overview MUST HAVE OPERA CLOUD EXPERIENCE
We are seeking a dynamic and energetic Front Office Manager to lead our guest services team and ensure an exceptional experience for every visitor. In this pivotal role, you will oversee daily front desk operations, manage guest relations, and coordinate with various departments to uphold the highest standards of hospitality. Your leadership will drive a welcoming atmosphere, streamline processes, and elevate the overall guest experience in our vibrant resort environment. This paid position offers an exciting opportunity to showcase your hospitality management expertise while fostering a positive and efficient workplace.

Duties

Supervise front desk staff, ensuring seamless check-in and check-out procedures while maintaining excellent customer service standards
Oversee multi-line phone systems, ensuring prompt and professional phone etiquette for all guest inquiries and reservations
Manage guest relations by addressing concerns promptly, resolving issues effectively, and enhancing overall guest satisfaction
Coordinate with housekeeping, maintenance, and other departments to ensure smooth daily operations within the resort
Implement revenue management strategies by optimizing room bookings, upselling services, and managing budgets effectively
Conduct night audits to verify financial transactions, reconcile accounts, and prepare reports for management review
Lead human resources activities including staff training, scheduling, performance evaluations, and fostering a positive team environment
Qualifications

Proven supervising experience within hospitality or hotel management environments
Strong background in hotel operations with extensive hotel experience preferred
Excellent customer service skills with a focus on guest satisfaction and relationship building
Multilingual or bilingual abilities are highly desirable to serve diverse clientele effectively
Demonstrated leadership skills with the ability to motivate and guide a team toward shared goals
Knowledge of revenue management techniques and budgeting processes within a hospitality setting
Familiarity with front desk operations, night audit procedures, and multi-line phone systems
Experience in human resources practices related to staffing, training, and employee development