Full job description

Guest Service Representative

My Place Hotel – Loveland, CO

Currently looking to fill 3:00 PM – 11:00 PM and 11:00 PM – 7:00 AM

Position Summary

My Place Hotel in Loveland, CO is seeking a dependable Guest Service Representative to support front desk operations and daily hotel functions. This role blends guest-facing service with operational support, ensuring smooth check-ins, accurate records, and a clean, safe, and welcoming property. Ideal candidates are organized, service-minded, and comfortable handling a variety of responsibilities throughout their shift.

What You’ll Do

Front Desk & Guest Experience

• Serve as the first point of contact for guests during arrival, stay, and departure
• Complete reservations, check-ins, and check-outs using hotel systems
• Post and verify charges including room rates, taxes, My Store purchases, and pet fees
• Explain hotel amenities, rewards program participation, and local dining, shopping, and attractions
• Address guest concerns professionally and escalate issues when appropriate
• Complete Laundry and cleaning tasks

Operational & Cleaning Assistance

• Complete laundry, stocking supplies, and sanitizing common areas
• Maintain the coffee bar and lobby
• Clear snow and ice from entrances and sidewalks as needed
• Deliver guest items such as towels, cribs, and toiletries
• Issue and track keys and key cards for housekeeping and maintenance
• Support housekeeping with guest room cleaning during high occupancy or staffing shortages

Communication & Phone Support

• Answer and route incoming calls using proper phone etiquette
• Record messages accurately and manage guest wake-up requests

Cash Handling & Records

• Process credit card authorizations and cash transactions
• Maintain accurate shift paperwork including call logs, cash logs, and Night Audit documentation
• Keep the Front Desk Log current and report operational or maintenance concerns to the General Manager