Full job description
At Oxford Collection of Hotels, we don’t just provide jobs—we cultivate careers in a culture that values innovation, teamwork, and personal growth. As a rapidly growing and progressive hospitality company, we recognize that our employees are the key to our success. We foster a supportive, inclusive, and dynamic work environment where every team member is empowered to excel.

We’re looking for passionate, guest-focused individuals to join our team! Whether you’re starting your hospitality career or bringing years of experience, if you thrive in a fast-paced, people-first environment, we’d love to meet you.

What We Offer:
Competitive pay and performance-based incentives
Medical, dental, and vision coverage for peace of mind
401(k) with profit sharing to invest in your future
Generous paid time off so you can recharge
Exclusive discounts at our properties—because you deserve great getaways, too!
Ongoing training, leadership development, and career growth opportunities

Ready to be part of something exceptional? Apply today and let’s create memorable guest experiences together!

POSITION SUMMARY: The Host at one of Oxford’s luxury or boutique-style hotels is the first point of contact for guests at the restaurant and hotel catering functions, ensuring a welcoming and organized dining experience. This role is responsible for greeting and seating guests, directing traffic flow, bussing tables, taking orders, serving food, and processing payments, all while maintaining sanitation and cleanliness standards. The Host plays a key role in striving to meet and exceed Four-Star service standards delivering high-quality service and amenities with strong attention to detail, ensuring excellence in every guest interaction, and consistently exceeding expectations.

ESSENTIAL DUTIES & RESPONSIBILITIES: All duties and responsibilities of this position are to be performed with exceptional caring and genuine guest service upholding the Oxford Collection of hotels standards and culture at all times.

Guest Relations (60%):

Welcome guests with a polished and professional demeanor, creating a memorable first impression
Always provide a high level of customer service, taking time with our guests to ensure every aspect of their stay delivers a luxurious experience
Manage reservations using the hotel’s reservation system with accuracy and attention to guest preferences and VIP statuses
Seat Guests, offer menus and clear additional place settings
Take customer orders, communicate special needs and allergies to staff as needed
Maintain knowledge of menus and specials, anticipating guest needs, delivering personalized, luxury-level service
Handle guest complaints, requests, and concerns with professionalism and discretion, using the Oxford Collection guest recovery, and service gestures consistent with Forbes service standards
Answer all incoming calls and communicate with guests in a manner that strives to meet and exceed Forbes Four-Star standards
Accurately use POS systems as needed
Maintain integrity, confidentiality, and sensitivity when working with both internal and external guests