Full job description

Position Summary: To ensure a comfortable, caring, and consistent stay by providing guests with a warm welcome and providing efficient and effective front desk service in accordance with brand standards.

Essential Responsibilities:

-Full availability a must

-Receives and processes incoming guests

-Ensure a delightful, seamless arrival and departure for our guests.

-Greets guest and processes hotel registration and other transactions

-Handles all guest compliments, comments, observations and challenges in a timely manner to effectively achieve full guest satisfaction

-Works with other departments as appropriate to arrange for services requested by the guest

-Prepares end of shift summaries and communications for management and other shifts

-Encourages day to day up selling of guest accommodations and promotes hotel amenities, food & beverage outlets, hotel services and loyalty program

-Makes reservations in accordance with hotel’s yield management practices

-Processes customer credit at check-in in accordance with hotel policy and data privacy policy standards

-May be responsible for answering and fielding all calls to the hotel, both internal and external

-Obtains appropriate approvals and signatures for guest transactions

-Maintains confidentiality of guest information

-Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems

-Provides genuine hospitality and teamwork on an ongoing basis

-Assumes the responsibility to notice when the guest is not satisfied and works to resolve

-Wash, dry and fold laundry during shifts.