Full job description
Hourly Rate: $20.05
Are you looking for a place where meaningful moments are made together?

At Marriott Vacations Worldwide (MVW), we make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Guest Services Agent at MVW, you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where meaningful moments are made together.

Shift: 1st & 2nd; must be available to work weekends and holidays.

Requirement: must have a U.S. valid driver’s license for a minimum of one year

Where great benefits lead to a life fulfilled.

Competitive Pay

Medical/Dental/Vision/401K opportunities

Travel discounts

Credit Union Membership

Tuition Reimbursement

Professional Counseling & Family Support

Growth and Development Opportunities

Benefit Eligibility will vary by position

Site Specific Perks

Free on-site parking

Discount at all on-site Food & Beverage outlets

Complimentary soft drinks during each shift

Work shoe credit through Shoes for Crews twice a year

Company branded coat/jacket for outside and travel roles

Hats and sunscreen are provided, as needed

Bi-annual team building events

Quarterly celebrations, Associate of the Month, Associate Appreciation week

Guest Satisfaction Survey awards if department specific goals are met (up to $100 a month)

As a Guest Services Agent, a typical day will include:

Checks Owners/guests into their villas for their stay, and reviews property amenities, services, hours of operations, and local areas of interest and activities.

Actively listens and responds positively to guests’ questions, concerns, and requests and contacts other departments to help resolve guest issues.

Identifies and explains room features to guests (e.g., use of room key, ice and vending areas, etc.)

Follows up with Owner/guests to ensure their requests or problems have been met to their satisfaction.

Answers telephone calls and routes calls to the proper department as applicable.

May be asked to assist with bellman and runner duties depending on facility or location.