Full job description
Front Desk Clerk / Supervisor

Sure Stay by Best Western – Ridgetown Inn

In-Office | 21198 Victoria Rd, Ridgetown, ON N0P 2C0

About Us
Sure Stay by Best Western – Ridgetown Inn is a welcoming, guest-focused hotel providing exceptional service and comfort to visitors in the Ridgetown area. Our team prides itself on creating a professional, friendly environment where guests feel valued and staff are supported to succeed.

About the Role
We are seeking a Full-Time Front Desk Clerk with Supervisory Duties to join our team. This role combines front desk responsibilities with leadership tasks, ensuring smooth operations, guiding staff, and providing outstanding guest service. The ideal candidate is organized, proactive, and capable of leading by example in a fast-paced hospitality environment.

Responsibilities
Supervise front desk operations and assist team members with daily tasks

Greet guests and manage check-in/check-out procedures professionally

Handle room reservations and process payments accurately

Monitor staff schedules, provide guidance, and support team performance

Train new front desk staff and provide ongoing coaching

Address guest complaints and resolve issues efficiently

Ensure compliance with hotel policies and standards

Coordinate with housekeeping and maintenance to ensure guest satisfaction

Maintain organized records and reports related to front desk operations

Requirements
Previous front desk or hospitality experience required; supervisory experience preferred

Strong leadership, communication, and interpersonal skills

Ability to work full-time shifts including weekends and holidays

Professional appearance, positive attitude, and problem-solving mindset

Basic computer skills and familiarity with hotel booking/reservation systems

Proficiency in Persian, Portuguese, or Spanish is an asset