Full job description
MasterBUILT® Hotels exists to develop, build, manage, and invest in best-in-class hotels across Canada. The MasterBUILT team lives and breathes hospitality, having created a significant number of hotels from the ground up, making us a leading company in North America in this regard. As a proud recipient of Canada’s 50 Best Managed Companies award for multiple consecutive years, the MasterBUILT systems and structures have solidified a reputation as industry leaders.

Microtel Inn & Suites by Wyndham is an all-new construction, limited-service hotel brand targeting the midscale segment of the market. Part of the Wyndham Hotel Group family of brands, Microtel has won the JD Power & Associates award for top guest satisfaction in its segment 18 of the past 19 years – an unprecedented achievement in any industry – and has consistently been rated #1 in its segment for RevPAR market penetration in the U.S. (based on STR data).

Within Canada, Microtel is the fastest growing new construction brand in the country with over 40 new hotels scheduled to open by 2025. Microtel’s rapid growth is backed by the strength of MasterBUILT® Hotels’ commitment to develop at least 75 Microtel hotels by 2036, making it one of the most dynamic new brands to ever enter the Canadian marketplace.

NEW OPPORTUNITY:
HOUSEKEEPING SUPERVISOR

Microtel Inn & Suites by Wyndham Kitimat, BC

The Housekeeping Supervisor will anticipate the needs and exceed the expectations of customers as well as employees by achieving productivity and customer service goals all while providing their employees an exceptional place to work. The Housekeeping Supervisor will be responsible for directing and participating in the activities of the Housekeeping Department in a manner that will ensure the hotel guests are provided with clean, attractive, well-maintained rooms, and a secure place to stay.

RESPONSIBILITIES:

Operations

Responsible for the handling of all guest laundry and lost property in accordance with hotel and brand policy
Liaise with Guest Services and Maintenance in regard to readiness of rooms with particular attention to guest special requirements and VIP rooms
Liaise with the General Manager regarding use of outside contractors for deep cleaning duties, ensuring work is checked and standards achieved as required by hotel policy
Ensure corridors and staff areas are cleaned to standards
Ensure the timely and accurate completion of housekeeping forms/reports, following procedures required by hotel policy
Recruit, interview, hire, orient and train new employees, as well as update the training of existing employees
Prepare work schedules and ensure housekeeping productivity and cleaning standards are met
Clean rooms and common areas or work in laundry when necessary
Respond to and anticipate guest needs with any comments or complaints being action following procedures laid down by hotel and company policy
Take monthly and/or weekly inventories of linen, cleaning chemicals and laundry chemicals. Prepare requisitions or place orders for items and room supplies.
Ensure that budgeted expense goals are met through proper usage and control
Prepare the Room Attendant Daily Report, assign specific rooms to each room attendant, supervising housekeeping personnel to ensure that carts are properly stocked and that all room cleaning and laundry work assigned is completed according to hotels standards
Inspect all rooms for cleanliness and maintenance issues daily
Report maintenance issues by completing maintenance slips and follow up in maintenance work in rooms to ensure that work is completed
Maintain the First Aid kit to ensure that it is completely stocked at all times