Telephone Operator

Job Description

Promotes the brand philosophy through his or her exemplary attitude, behaviour and excellent communication skills
Responsible and accountable for the logging of and correct, prompt and efficient handling of all guest messages.
Researches and provides specific directory information to both internal and external inquirers, as required, in accordance with policy and procedure pertaining to the disclosure of directory information
Utilizes public address, paging, and voice mail systems to ensure proper routing of calls
To ensure that all guest enquiries and requests are attended to in a helpful, professional yet warm and friendly manner.
To be completely aware of the Fire and Emergency procedures of the hotel and your responsibilities in an emergency.
Ensures a rapid response from the different departments concerned
Handle wake-up call request from guest
Maintenance of switchboard directory and any other miscellaneous tasks relating to switchboard

functionality

Makes sure that all the information available in the front Office information board is well presented and up-to-date
Able to work multi-task

Qualifications

PERSONAL ATTRIBUTES

Written and verbal communication skills in English
Ability to work cohesively with co-workers as part of a team
Ability to focus attention on guest needs, remaining calm and courteous at all times
Ability to promote positive relations with all hotel guests & patrons
Able to exercise good judgment with difficult guests
Understanding and ability to work in a multi-cultural environment

QUALIFICATIONS

EXPERIENCE

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