Full job description

The Shuttle Driver ensures hotel guests have a safe, smooth, and enjoyable arrival, departure, and transportation experience. This role directly impacts guest satisfaction, operational efficiency, and the overall impression of the hotel.

HOW YOU?LL SHAPE THE EXPERIENCE & FUTURE

• Drive guests to and from the hotel, airport, shopping centers, and other destinations, assisting with luggage.
• Attend and participate in monthly front desk meetings to stay aligned with hotel operations.
• Inspect and maintain the courtesy van, ensuring cleanliness, fuel, and readiness.
• Explain van features such as radio, television, and communication systems to guests.
• Provide guests with information about hotel services, facilities, points of interest, and local attractions.
• Notify guests in lobby, dining rooms, or other areas; deliver messages and run errands.
• Maintain lobby and front porte-cochere areas, including trash removal, snow/ice management, and cleaning of sidewalks and floors.
• Other duties as assigned.

KEY STRENGTHS FOR SUCCESS

• Strong customer service and interpersonal skills.
• Safe and responsible driving skills.
• Attention to detail and pride in maintaining clean, organized vehicles and public areas.
• Professional demeanor and reliability.
• Ability to multitask and manage time efficiently.

PROFESSIONAL EXPERIENCE

• Minimum of 2 years driving experience with a valid motor vehicle license and minimal violations.
• Experience in hospitality, transportation, or guest-facing roles preferred.

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