Full job description
Welcome to the Wedgewood Hotel and Spa, a Relais & Châteaux property!

Located on the corner of Hornby and Robson Street, in the very heart of Vancouver’s most popular shopping, entertainment and financial district, the Wedgewood Hotel & Spa, member of the Relais & Châteaux collection, is an 83-room, luxury boutique property, appointed with European stylish rooms & suites, meeting spaces with the latest trending technology and the award-winning Bacchus fine-dining restaurant.

Are you ready to take the next step in your hospitality career?

We are currently recruiting for a self-motivated Front Desk Agent eager to join our team of elite hospitality professionals who redefine luxury service and guest experience on a daily basis.

Awards and achievements:

TripAdvisor 2024 Travelers’ Choice Best of the Best – #1 Hotel in Canada & #1 Luxury Hotel in Canada
Michelin Guide Recommended Restaurant 2023 – Bacchus Restaurant & Lounge
Condé Nast Traveller Readers Choice Awards – 10 Best Hotel in Canada 2023
Responsibilities:

Provide courteous, prompt, professional and attentive guest service at all times
Welcome guests to the hotel upon arrival using their name, present registration card confirming room rate/type, address details & number of guests, establish credit and offer of luggage assistance to the room
Promote the property in your interaction with guests
Answer and direct the multi-line telephone console calls in a professional and consistent manner
Ensure the delivery of all guest messages and personal wake-up calls
Provide recommendations on attractions, restaurants, services and special events in the surrounding area to enhance our guest experience
Process departures from the hotel including confirmation of payment, recognition of guest name, satisfaction of guest stay and assistance with any luggage, valet or taxi needs
Maintain and update the hotel’s database of Concierge-related directories on an ongoing basis
Maintain a good working relationship and communication amongst all colleagues and departments
Be informed on procedural and/or policy changes by reviewing the log book and memo board upon shift arrival; record important and relevant items as required