Full job description

Welcome to the Wedgewood Hotel and Spa, a Relais & Châteaux property!

Located on the corner of Hornby and Robson Street, in the very heart of Vancouver’s most popular shopping, entertainment and financial district, the Wedgewood Hotel & Spa, member of the Relais & Châteaux collection, is an 83-room, luxury boutique property, appointed with European stylish rooms & suites, meeting spaces with the latest trending technology and the award-winning Bacchus fine-dining restaurant.

Are you ready to take the next step in your hospitality career?

We are currently recruiting for a self-motivated Front Desk Agent eager to join our team of elite hospitality professionals who redefine luxury service and guest experience on a daily basis.

Awards and achievements:

• TripAdvisor 2024 Travelers’ Choice Best of the Best – #1 Hotel in Canada & #1 Luxury Hotel in Canada
• Michelin Guide Recommended Restaurant 2023 – Bacchus Restaurant & Lounge
• Condé Nast Traveller Readers Choice Awards – 10 Best Hotel in Canada 2023

Responsibilities:

• Provide courteous, prompt, professional and attentive guest service at all times
• Welcome guests to the hotel upon arrival using their name, present registration card confirming room rate/type, address details & number of guests, establish credit and offer of luggage assistance to the room
• Promote the property in your interaction with guests
• Answer and direct the multi-line telephone console calls in a professional and consistent manner
• Ensure the delivery of all guest messages and personal wake-up calls
• Provide recommendations on attractions, restaurants, services and special events in the surrounding area to enhance our guest experience
• Process departures from the hotel including confirmation of payment, recognition of guest name, satisfaction of guest stay and assistance with any luggage, valet or taxi needs
• Maintain and update the hotel’s database of Concierge-related directories on an ongoing basis
• Maintain a good working relationship and communication amongst all colleagues and departments
• Be informed on procedural and/or policy changes by reviewing the log book and memo board upon shift arrival; record important and relevant items as required
• Cashiering duties including posting charges, handling an individual cash float, debit, credit cards and billing settlements rectifying any/all outages and/or shortages before the conclusion of your shift
• Completion in detail of all duties contained within either the AM or PM Front Desk Checklist
• Address and resolve guest concerns in a timely manner escalating issues to the Manager on Duty when you are unable to do so
• Keep the lobby, front desk and back office areas clean and clear of clutter
• Assist with hotel reservations
• Deliver luggage to/from guestrooms