Full job description

Key Responsibilities:

• Respond to customer inquiries via phone, email, and other communication channels in a professional and timely manner.
• Provide accurate information about products, services, and company policies.
• Resolve customer complaints and escalate complex cases when necessary.
• Maintain customer records and update databases accurately.
• Coordinate with internal departments to ensure smooth issue resolution.
• Follow up with customers to ensure satisfaction and build long-term relationships.
• Support the team in achieving service level targets and KPIs.

Requirements:

• Must be a UAE National with Family Book.
• High school diploma or bachelor’s degree preferred.
• Previous experience in customer service or administrative support is an advantage.
• Strong communication skills in English and Arabic.
• Excellent problem-solving skills and attention to detail.
• Ability to work independently and as part of a team.
• Proficiency in MS Office and familiarity with CRM systems is a plus.

Job Type: Full-time