Full job description

Job Title: Conference/Banquet Set-up Staff

Reports To: Conference Supervisor & Conference Night Supervisor

Position Information: This is a tipped position. Gratuity collected on events is pooled and divided between staff and paid every two weeks with standard payroll.

Specific Duties:

Customer Service

• Greets clients prior to the onset of functions
• Reviews all audio visual needs and setup of the meeting rooms, handling changes as needed
• Checks with customers periodically during events and responds to any additional requests.
• Respond in a courteous manner to guest questions, complaints or requests. Be sure to follow up with the guest to ensure satisfaction. Report unusual situations to a Supervisor or Manager.
• Preparing and serving coffee breaks in a timely and professional manner including refreshing water, clearing dirty break dishes and emptying garbage during meeting breaks

Conference areas

• Cleanup and breakdown of sets in a safe manner after completion of functions
• Clean countertops and fronts of cabinets
• Vacuum and spot clean carpets. Shampoo carpets when scheduled
• Empty all trash cans , replace with fresh bags and wipe exteriors of cans

Work and Storage areas

• Only use equipment (Mangle, stage, dance floor, LCDs and audio, dish machine etc.) when training has been provided
• Maintain workspaces and equipment plus secure all technical equipment in protected areas
• Lock down Conference rooms, Kitchen and back work areas when scheduled
• Report all Maintenance issues to a Supervisor or Manager

Kitchen

• Clean Hotel break dishes and cooking items
• Put dishes away and shut down dish machine properly
• Rinse coffee pots, wipe counters and clean carts in preparation for the next day

Organizational

• Report all found items and fill out Lost and Found tag. Important items immediately go to the front desk to be secured (wallet, credit card, laptop, camera, LCD, etc.)
• Responsible for accurate billing at the end of the day when scheduled.
• Willingness to take additional assignments as requested.
• Always wear appropriate uniform as prescribed by company policy and maintain personal cleanliness.