Full job description
LIVE YOUR LIFE TO THE FULLEST!

Front Desk Manager

Westin Ka’anapali Ocean Resort Villas

Salary Range: $72,250-$80,000

Relocation Offered: Yes

What does MVW offer?

Competitive Pay
Medical/Dental/Vision/401K opportunities
Travel discounts
Credit Union Membership
Tuition Reimbursement
Professional Counseling & Family Support
Growth and Development Opportunities
Experience/Education Required:

High School Diploma/GED and/or 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major with experience
1-3 years supervisor or management experience at a 500+ room hotel/resort
Experience with hotel/resort PMS program (ex. OPERA) preferred
Job Responsibilities:

Maintaining Guest Services and Front Desk Goals

Manages day-to-day operations, including group arrival, registration, VIP registration, and check-out.
Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
Supervises staffing levels to verify that guest service, and operational needs are met.
Verifies that there is regular on-going communication with associates to create awareness of business objectives and expectations, recognizes performance, and produces desired results.
Supporting Management of Front Desk Team

Provides coaching and written or verbal documentation of positive and or corrective feedback to Front Desk associates
Supervises and manages associates. Manages all day-to-day operations. Understands associate positions well enough to perform duties in associates’ absence.
Communicates verbally and in writing, with all level of associates and guests that epitomizes the Marriott Vacations Worldwide Service Culture.
Conducting Human Resources Activities

Uses all available on the job training tools to train new hires and provide follow-up training as necessary.
Establishes and maintains open, collaborative relationships with associates and ensures associates do the same with them.
Schedule associates to business demands and for tracks associate time and attendance.