Full job description

La Quinta by Wyndham is now seeking a Front desk clerk to join our team at the La Quinta by Wyndham Burleson location in Fort Worth, Texas.

Overview
Join our dynamic hospitality team as a Hotel Guest Service Agent, where your enthusiasm and dedication will create memorable experiences for our guests. In this vital role, you will serve as the welcoming face of our hotel, ensuring every guest feels valued, comfortable, and well-cared-for from check-in to check-out. Your energetic approach and commitment to exceptional customer service will help foster a warm, inviting atmosphere that keeps guests returning time and again. This paid position offers an exciting opportunity to develop your skills in hospitality management while delivering top-tier guest relations.

Responsibilities

• Greet guests warmly upon arrival, providing a friendly and professional check-in experience.
• Manage multi-line phone systems with excellent phone etiquette, assisting callers with inquiries and reservations.
• Handle guest requests promptly and courteously, resolving issues efficiently to ensure satisfaction.
• Maintain accurate records of guest information, reservations, and billing details during night audits or shift changes.
• Provide information about hotel amenities, local attractions, and services to enhance guest stays.
• Coordinate with housekeeping, maintenance, and other departments to address guest needs swiftly.
• Uphold the highest standards of hospitality management by ensuring a clean, organized front desk environment and seamless guest interactions.

Experience

• Previous experience in hotel management or front desk operations is preferred but not required; we value enthusiasm and a customer-first attitude.
• Multilingual skills or bilingual abilities are highly desirable to serve our diverse guest base effectively.
• Familiarity with hotel experience systems, multi-line phone systems, and guest services procedures is advantageous.
• Strong knowledge of hospitality management principles, including guest relations and customer service excellence.
• Experience with night audit procedures or similar administrative tasks is a plus but not mandatory.
• A background in resort or hospitality environments will help you excel in this energetic role dedicated to creating memorable stays for every guest. Join us in delivering exceptional hospitality that leaves a lasting impression!

Physical Requirements

• Flexible and long hours sometimes required.
• Sedentary work – Exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Late/Overnight shift.