Full job description
Position Summary

The Restaurant and Bar Floor Lead is responsible for overseeing daily front-of-house operations within the restaurant and bar outlets. This role ensures exceptional guest experiences, maintains service standards, supports team development, and drives operational efficiency during the shift. The Floor Lead serves as the primary leadership presence on the floor and works closely with culinary, beverage, and hotel leadership teams to ensure seamless operations.

Essential Duties and Responsibilities

Guest Experience

Provide visible leadership presence during service periods.
Ensure guests receive prompt, professional, and hospitable service.
Resolve guest concerns quickly and professionally.
Maintain a positive and welcoming atmosphere throughout all outlets.
Monitor dining room and bar flow to maximize guest satisfaction and efficiency.
Team Leadership

Supervise and support servers, bartenders, hosts, bussers, and support staff.
Lead pre-shift meetings communicating daily priorities, VIPs, events, and service expectations.
Coach team members on service standards, professionalism, and product knowledge.
Assist with onboarding and training of new employees.
Support employee engagement and accountability initiatives.
Operations Management

Oversee opening, closing, and shift transition procedures.
Ensure compliance with health, safety, sanitation, and alcohol service regulations.
Monitor labor efficiency and staffing levels based on business demands.
Maintain cleanliness, organization, and presentation standards throughout all guest-facing areas.
Coordinate with kitchen leadership to ensure timely and accurate food service.
Bar and Beverage Oversight

Support bar operations including service standards and responsible alcohol service.
Monitor liquor handling procedures and inventory controls.
Assist in promoting beverage programs, specials, and seasonal offerings.
Ensure compliance with all applicable liquor laws and company policies.
Administrative Responsibilities

Complete daily shift reports and incident documentation as needed.
Monitor and communicate maintenance or operational concerns.
Support cost-control initiatives and operational goals.