Full job description

Job Overview
Join our dynamic team as a Pro Shop Attendant, where you’ll be at the heart of delivering exceptional guest experiences in a vibrant resort setting. This energetic role combines customer service excellence with operational responsibilities, ensuring our visitors enjoy seamless access to amenities, engaging events, and memorable leisure activities. As a key ambassador of hospitality, you will manage shop operations, assist guests with their needs, and contribute to a lively, welcoming atmosphere that keeps our guests coming back for more.

Responsibilities

• Greet guests warmly and provide outstanding customer service to enhance their overall experience.
• Manage daily shop operations, including sales transactions, cash handling, and inventory management.
• Assist with event management by coordinating guest participation and supporting special activities or tournaments.
• Handle guest inquiries and resolve conflicts promptly to maintain a positive environment.
• Support food service operations when needed, ensuring cleanliness and adherence to safety standards.
• Engage with guests of all ages, including working with children during recreational programs or events.
• Promote amenities and upcoming events through public speaking and friendly interactions.

Qualifications

• Proven experience in customer service, hospitality, or retail environments.
• Strong skills in conflict management and guest relations to handle diverse situations effectively.
• Experience with event management or organizing recreational activities is highly desirable.
• Ability to perform cash handling accurately and efficiently.
• Comfortable working with children and managing group activities during events or programs.
• Excellent communication skills for public speaking and engaging with guests confidently.