Full job description

Job Summary:
We are seeking a dedicated Front Desk Agent to join our team. The ideal candidate will be responsible for providing exceptional customer service and ensuring a positive experience for our guests.

Responsibilities:
– Greet and welcome guests in a friendly and professional manner
– Check guests in and out efficiently
– Handle guest inquiries and provide accurate information about the hotel facilities and services
– Assist guests with reservations and booking arrangements
– Manage phone systems, including answering and directing calls
– Process payments and maintain guest accounts
– Address guest concerns and resolve issues promptly
– Collaborate with other hotel staff to ensure guest satisfaction

Qualifications:
– Previous experience in customer service or hospitality industry preferred
– Strong communication skills with a focus on guest relations
– Proficiency in using front desk software and hotel management systems
– Ability to work flexible hours, including nights and weekends
– Bilingual or multilingual skills are a plus
– Knowledge of night audit procedures is advantageous

-We are also willing to train

-Multitasking is a must