Full job description

Candlewood Suites – Louisville Fair/Expo is seeking a dedicated and experienced Assistant General Manager to support the overall operations of our hotel. The ideal candidate will play a key role in ensuring excellent guest experiences, managing staff, and maintaining high standards of service and efficiency.

Responsibilities

• Assist the General Manager in overseeing daily hotel operations and ensuring seamless guest service.
• Manage and train staff to maintain a professional and efficient work environment.
• Handle guest inquiries, complaints, and feedback promptly and courteously.
• Coordinate with various departments to ensure proper maintenance, cleanliness, and safety standards are met.
• Support the planning and execution of marketing and promotional activities to maximize hotel occupancy.
• Monitor financial performance, assist in budgeting processes, and help control operational costs.
• Ensure compliance with company policies, procedures, and local regulations.

Requirements

• Previous experience in hotel management or a related hospitality role.
• Strong leadership and organizational skills.
• Excellent communication and interpersonal abilities.
• Ability to work flexible hours, including weekends and holidays.
• Proficiency in hotel management software and Microsoft Office Suite.
• Problem-solving mindset with a focus on customer satisfaction.

Benefits

• Opportunities for professional development and growth within the company.
• A supportive and collaborative work environment.
• Competitive employee discounts and perks.
• Health and wellness benefits (as applicable).