Full job description
Job Summary
We are seeking a dedicated and enthusiastic Guest Service Agent to join our team in providing exceptional hospitality experiences for our guests. The ideal candidate will possess strong customer service skills and a passion for the hospitality industry. As a Guest Service Agent, you will be the first point of contact for guests, ensuring their needs are met and providing information about our hotel and resort services.

Responsibilities

Greet guests warmly upon arrival and assist with check-in and check-out procedures.
Provide information about hotel amenities, services, and local attractions.
Handle guest inquiries, requests, and complaints in a professional manner.
Maintain accurate records of guest information and reservations.
Assist with night audit duties as required, ensuring all transactions are processed accurately.
Collaborate with other departments to enhance the guest experience.
Uphold high standards of phone etiquette when handling incoming calls.
Support the overall operations of the hotel by performing additional tasks as needed.
Comply with all Marriott Brand Standards, including but not limited to all check-in policies, service recovery, rewards enrollments, mobile key, GXP, and all other Brand initiatives.
Assist in breakfast.
Ability to clean rooms if needed.
Maintain front desk, lobby, and coffee bar cleanliness.
Effectively complete the daily checklist and communicate with management and the necessary department about any reported issues.
Requirements

Previous experience in customer service or hospitality is preferred.
Strong communication skills with an emphasis on phone etiquette.
Multilingual or bilingual abilities are a plus, enhancing guest interactions.
Familiarity with hotel management systems is advantageous.
Ability to work flexible hours, including nights and weekends.
A positive attitude and a commitment to providing excellent guest services.
Knowledge of local attractions and events to assist guests effectively.