Full job description

Responsibilities:

• Welcome guests, present menus, and provide detailed information about food and beverages.
• Take customer orders accurately and serve food & drinks promptly.
• Ensure tables are clean, set, and maintained throughout service.
• Handle guest complaints or requests politely and efficiently.
• Cross-sell and upsell menu items by suggesting promotions, special dishes, and pairing options (e.g., recommending desserts, beverages, or add-ons).
• Process bills, handle payments, and maintain accurate records.
• Maintain high standards of hygiene, safety, and presentation.
• Work collaboratively with the kitchen and service team to ensure smooth operations.

Requirements:

• Previous experience as a waitress/waiter in a hotel or fine dining restaurant preferred.
• Strong communication and customer service skills.
• Ability to work flexible shifts and handle busy service hours.
• Good knowledge of cross-selling and upselling techniques.
• Positive attitude, team player, and professional appearance.

Cross-Selling & Upselling Skills:

• Suggesting side dishes, appetizers, or desserts to enhance the order.
• Recommending premium beverages or signature cocktails.
• Promoting daily specials or chef’s recommendations.
• Encouraging guests to try combo meals or upgraded portions.

Job Type: Full-time