Position Summary

The Banquet Captain is responsible for overseeing the execution of banquet and event services to ensure an exceptional guest experience that aligns with the innovative and elevated standards of Hotel EMC2. This role leads banquet staff, coordinates event logistics with Event Sales Manager, and serves as the primary point of contact during events to ensure seamless service delivery.

Key Responsibilities

Event Execution & Leadership

Lead and supervise banquet team members during events, ensuring service standards are met or exceeded

Act as the main point of contact for clients and internal teams during events

Ensure all banquet functions are set up according to Banquet Event Orders (BEOs) and client specifications

Oversee event flow, timing, and transitions to maintain a smooth guest experience

Service Excellence

Deliver attentive, anticipatory, and personalized service reflective of the Autograph Collection brand

Address guest needs, special requests, and concerns promptly and professionally

Maintain a visible and active presence on the floor during events

Team Coordination & Training

Train, mentor, and motivate banquet staff to uphold service standards

Assign duties and responsibilities to team members based on event needs

Ensure proper staffing levels and efficient labor management