Full job description

The Drayton Hotel is inspired by Savannah’s Historic District neighborhood, people and culture. We treat our team like family and create a place where guests can experience Savannah’s Historic District traditions and entertainment. The hotel features 50 rooms and suites, a destination restaurant, St. Neo’s Brasserie, Rooftop Bar overlooking the Savannah River, Downstairs Cocktail Lounge, and Coffee Bar.

The Role

The Front Office Manager is responsible for directing and overseeing the Front Desk Operations, Bell/Valet services and reports directly to the Hotel General Manager. The position ensures all required standard operating procedures are being consistently followed and provides exceptional guest services to maintain guest satisfaction scores.

RESPONSIBILITIES:

Hospitality – Your leadership in solving problems and guest complaints will create an exceptional experience for our guests. A genuine passion to deliver a great hospitality experience.

• Proactively resolves on-site guest complaints and service recovery process.
• Hands-on attitude with attention to detail.
• Think and act in a calm, thoughtful approach in high pressure situations.
• Review employee performance and conduct personnel actions such as disciplinary actions directed by the General Manager.
• Maintains accurate records of daily departmental checklists and Accounting procedures.
• Maintain inventories and records of departmental and guest supplies.
• Audits on inventory par levels in every department to make sure that all required supplies are ordered and stocked.
• Monitor maintenance progress/conditions and provide status report to General Manager.
• Coordinates schedules, and cover shifts when needed.

What you’ll get…

• You will be a part of a service team known for its attention to detail, warmth, and creativity.
• You will receive a competitive compensation and benefits package.
• Ability to develop creative solutions and make decisions that impact guest experience and overall team goals.
• Excellent opportunity for career and personal development.
• Work in an environment that is both creative and rewarding.

Qualifications

• Minimum of 2+ years of Hotel Operations
• Must be available to work weekends and PM shifts
• Must be willing to assist department with their job duties and cover shift when needed
• Ability to handle cash and credit transactions along with required accounting procedures
• Must possess thorough knowledge of all guest services department operations, and individual jobs. See job description
• Excellent written, verbal, and organizational skills required
• Ability to proactively resolve guest, supervisor and employee conflicts