Full job description

Front Desk Agent – First Shift (Monday-Friday)

Location: Sleep Inn/MainStay Suites, York, PA

Job Type: Full-Time
Schedule: Monday – Friday | 7:00 AM – 3:00 PM Availability: Must be available to work weekends and holidays as needed.

About Us

Sleep Inn/MainStay Suites in York, PA is seeking a friendly, dependable, and detail-oriented Front Desk Agent to join our hospitality team. As the first point of contact for our guests, you’ll play a vital role in ensuring a warm, welcoming, and memorable experience.

Key Responsibilities (First Shift – 7 AM to 3 PM):

• Prepare, monitor, and restock breakfast items according to brand standards
• Greet guests and manage the check-in and check-out process
• Keep the lobby and public areas clean and organized throughout the day
• Assist with laundry operations as needed. Duties include placing dirty laundry into the washer, transferring washed items to the dryer, folding towels, and separating sheets.
• Handle guest inquiries, reservations, and phone calls professionally
• Coordinate with housekeeping to track room readiness and guest requests
• Address guest concerns or issues promptly and courteously

General Responsibilities:

• Provide excellent guest service with a professional and positive attitude
• Maintain accurate records using the hotel management system (ChoiceAdvantage)
• Communicate effectively with housekeeping and maintenance teams
• Ensure the front desk and lobby areas remain safe, clean, and organized

Qualifications:

• Prior customer service or hospitality experience preferred
• Familiarity with ChoiceAdvantage PMS is a plus
• Excellent communication and multitasking skills
• Dependable, team-oriented, and detail-focused
• Bilingual abilities are a plus

Why Join Us:

• Supportive and friendly team environment
• On-the-job training provided
• Opportunity for career growth in the hospitality industry
• Great way to build front desk and hotel operations experience