Full job description

Key Responsibilities:Customer Service:

• Respond to customer inquiries via phone, email, and in person.
• Resolve customer complaints and issues efficiently and professionally.
• Follow up with customers to ensure satisfaction and build long-term relationships.

Sales:

• Promote and sell the company’s products or services to new and existing customers.
• Meet or exceed monthly and annual sales targets.
• Follow up with leads and convert them into actual customers.

Administrative & Reporting:

• Maintain and update customer databases (CRM systems).
• Prepare daily/weekly reports on sales and customer service activities.
• Coordinate with internal departments to ensure smooth delivery and service.

Requirements:

• High school diploma or higher (Bachelor’s degree in Business, Marketing, or related field is preferred).
• Proven experience in sales (minimum 5 year).
• Fluent in Arabic and English (both spoken and written).
• Excellent communication and interpersonal skills.
• Strong negotiation and problem-solving abilities.
• Professional appearance and behavior.
• Good computer skills (Microsoft Office – Word, Excel, Outlook).