Full job description

Job Summary

We are seeking a friendly and reliable Front Desk Clerk to join our hotel team. In this role, you will be the first point of contact for our guests, providing a warm welcome and excellent customer service. You will handle check-ins and check-outs, manage reservations, answer questions, and help resolve guest concerns. You will also work closely with housekeeping and maintenance to ensure smooth daily operations.

Shift Needed: Night and Evening (8 hour shifts)

Application Method: Please apply in person at the hotel front desk and ask for a job application.

Key Responsibilities

• Greet guests warmly upon arrival and provide a friendly, professional check-in and check-out experience
• Manage guest reservations, cancellations, and modifications using hotel management software
• Handle room assignments, payments, and billing accurately
• Answer phone calls and respond promptly to guest questions and requests
• Resolve guest concerns calmly and efficiently to ensure satisfaction
• Coordinate with housekeeping and maintenance to address room and facility needs
• Provide information about hotel amenities, services, and local attractions
• Follow all hotel policies, safety procedures, and service standards
• Reconcile daily transactions and prepare basic reports for management
• Maintain cleanliness and organization of the front desk area

Qualifications

• Previous front desk or hotel experience preferred (hospitality experience is a plus)
• Basic computer skills and comfort using hotel management systems
• Strong customer service and communication skills
• Ability to multitask, stay organized, and work in a fast-paced environment
• Ability to work flexible hours, including evenings and weekends
• Reliable, professional, and guest-focused attitude