Full job description

Welcome to the Century Plaza Hotel, Vancouver’s home away from home. Our Downtown Vancouver hotel offers top-notch amenities and roomy living spaces, all at an exceptional value. We pride ourselves on providing unbeatable service and a prime location, making us the perfect choice for travellers who want the best of both worlds.

We currently have an employment opportunity for a part time Front Desk Agent, who can work 2-3 shifts per week.

As Front Desk Agent, you will provide that critical first impression to our guests and have a natural passion for delivering exceptional service, welcoming and serving guests in-person and over the phone every day. You will be adept at solving problems, comfortable using a computer to check guests in and out, and accurate with handling cash and credit card transactions accurately and confidently.

GENERAL DUTIES:

-Creates a memorable arrival and departure experience by providing a personalized check in and check out experience;

-Reviews arrivals list for the day and checks VIP notes and special requests;

-Upsells rooms whenever possible to achieve the highest possible room rate;

-Maintains a balanced float assigned by the hotel. Reconcile all transactions at the end of each shift;

-Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; assist guests in all inquiries in connection with hotel services, hours of operations, in-house events, directions, etc.;

-Answers internal and external telephone inquiries in an efficient and friendly manner, following hotel telephone etiquette guideline and using guest names when possible;

-Accepts reservations, changes and cancellations in the absence of Reservations Department Staff;

-Answers guest calls and direct them appropriately;

-Confirms out-of-order rooms with Housekeeping, and updates status of rooms as necessary;