Full job description

Looking for a PT Night Auditor. At Holiday Inn Express we look for people who are welcoming and self driven; people who can focus on the things that really matter to our guests and get them right every time. Demonstrate initiative and be someone who has a reputation for delivering great service. Weekend availability A MUST, as shift is Friday/Saturday, but may include other days in the week as needed. Experienced preferred, but willing to train the right candidate. If you feel you can become part of a TEAM we look forward to meeting you.

Job Duties:

• Welcome guests in a friendly, prompt and professional manner recognizing IHG One Rewards Members and also returning guests
• Transmit end of day reports, financials, and settlements of credit card.
• Rollover for end of day, extracting GM reports and emailing.
• Scanning and filing of audit reports.
• Breakfast set up, cleaning and organizing of common areas.
• Check guests in, issue room keys, provide information on hotel services and room location
• Ensure required identification is taken from guests at check-in
• Answer phones in a prompt and courteous manner
• Up-sell rooms where possible to maximize hotel revenue
• Answer, record and process all guest calls, messages, requests, questions or concerns
• Record guest preferences in the system
• Check guests out, including resolving any late or disputed charges
• Accurately process all cash and credit card transactions using established procedures
• Issue, control and release guest safe-deposit boxes in line with hotel procedures
• Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up
• Take action to solve guest problems/complaints using appropriate service recovery guidelines
• Follow established hotel safety protocols and procedures at all times. Immediately report any health and safety incident, security breaches, concerns or suspicious behavior to the supervisor or manager on duty
• May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes
• Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service
• Perform other duties as assigned including guest room tours, concierge services, special guest requests, etc.
• Property walks.

Applicants can apply in person at 1400 Del Monte Blvd.

Pay: $17.00 – $19.00 per hour