Full job description

Operations Manager (Customer Support & Operations)

Location: St. George, UT
Schedule: Monday–Friday, 8:00am–5:00pm
Compensation: $70,000 base with OTE $82,000

Overview
We are seeking an experienced Operations Manager to lead our customer support and day-to-day operations. This role is responsible for ensuring a high level of service, improving internal processes, and supporting a growing customer base in the logistics and shipping industry. The ideal candidate is organized, accountable, and comfortable managing both people and processes in a fast-paced environment.

About Us
InXpress provides simple, cost-effective shipping solutions across small parcel, LTL/FTL freight, and international logistics. We combine global carrier relationships with local, hands-on support.

We are a St. George-based company that believes work should be both rewarding and enjoyable. Our team works hard, supports one another, and takes pride in delivering exceptional service to our customers.

As a smaller office, every team member plays an important role and has the opportunity to make a meaningful impact. We are passionate about helping our employees grow professionally while maintaining a fun, respectful, and team-focused culture.

Key Responsibilities

Team Leadership and Performance

• Lead, coach, and develop the customer support team
• Set clear expectations and manage performance against defined KPIs
• Oversee hiring, onboarding, and ongoing training
• Build a strong, team-oriented culture focused on accountability and results

Customer Support

· Ensure timely and accurate responses to customer requests

• Oversee shipment tracking, issue resolution, and escalations
• Maintain a high standard of communication and professionalism
• Identify opportunities to improve the overall customer experience
• Implement ticketing system

Operations Management

• Oversee quoting processes across multiple carrier systems
• Oversee CRM management, ensuring accurate data entry, pipeline visibility, and consistent usage across the team to support both operations and sales alignment
• Ensure accurate and efficient new customer setup
• Manage daily operational workflows and team priorities
• Continuously improve internal processes for efficiency and scalability