Full job description

Description:

Job Summary

The Food Server will deliver exceptional dining experiences to our guests. The ideal candidate is customer-focused, knowledgeable about menu offerings, and excels in a fast-paced environment. As a Food Server, you will be responsible for taking orders, serving food and beverages, and ensuring customer satisfaction throughout the dining experience.

Shift:

6:30am- 11:30am

Essential Dutiesand Responsibilities

• Maintain standards of food, beverage and guest service quality
• Provide professional and courteous guest service at all times
• Serve meals and drinks in a timely and professional manner
• Monitor tables and anticipate guests’ needs, including refilling drinks and checking in during meals
• Clear and reset tables between courses and after guests depart
• Handle customer complaints or requests promptly and professionally
• Maintain cleanliness and organization of the dining area and service stations
• Follow food safety and hygiene standards at all times.
• Communicate immediately to the manager of any kitchen delays or service issues.
• Process payments accurately using the point-of-sale (POS) system.
• Ability to work well with a diverse group of people

AdditionalDuties

• Participate in ongoing education and training
• Attend team/department meetings
• Other duties as assigned

Requirements:

Essential Behavior Requirements

• Customer Service: Displays a professional sense of urgency when communicating and interacting with customers, coworkers and the public in a way that exceeds the customer’s wants and needs. Identifies opportunities to improve and deliver additional value to customer’s experience by presenting creative solutions and innovative ideas.
• Communication: Actively listens to customers, coworkers and the public (viewing the situation from the customer’s perspective) and works together to solve the problem through effective communication.
• Problem Solving: Ability to recognize and define problems; analyze relevant information; encourage alternative solutions and plans to resolve situations; seeks additional assistance when needed.
• Quality: Work “product or service” is free of errors and exceeds customer expectations.