Full job description

Hotel Front Desk AgentCountry Inn & Suites by Radisson – Coeur d’Alene, IDJob Summary:

The Country Inn & Suites by Radisson in Coeur d’Alene is seeking a friendly, reliable, and guest-focused Front Desk Agent to join our hospitality team. This position is responsible for providing exceptional customer service to hotel guests while handling reservations, check-ins, check-outs, and general front desk operations.

The ideal candidate is professional, organized, dependable, and enjoys creating positive guest experiences in a fast-paced hotel environment.

Responsibilities

• Welcome guests with a positive and professional attitude
• Complete guest check-ins and check-outs efficiently
• Answer phone calls and assist with reservations and guest inquiries
• Handle guest requests, concerns, and service recovery professionally
• Process payments and maintain accurate records
• Coordinate with housekeeping and maintenance departments regarding room status and guest needs
• Maintain cleanliness and organization of the front desk and lobby areas
• Follow hotel brand standards, policies, and procedures
• Assist with audit or reporting duties as needed
• Provide local recommendations and information to guests

Qualifications

• Previous hotel or customer service experience preferred
• Strong communication and interpersonal skills
• Basic computer skills and ability to learn hotel management systems
• Ability to multitask in a fast-paced environment
• Professional appearance and positive attitude
• Dependable attendance and punctuality required
• Must be able to work flexible shifts including weekends and holidays

Physical Requirements

• Ability to stand for extended periods
• Ability to move throughout the hotel property as needed