Job Description

• Team Supervision: Manage and coordinate the activities of public area attendants, ensuring efficient and high-quality service delivery.
• Inspection & Quality Control: Conduct regular inspections of all public areas to ensure they meet cleanliness, hygiene, and aesthetic standards. Address any issues immediately.
• Guest Satisfaction: Ensure prompt response to guest requests related to public areas and address any concerns efficiently.
• Cleaning & Maintenance Coordination: Work closely with the engineering department to report and resolve maintenance issues in public spaces.
• Inventory & Supplies Management: Monitor and manage stock levels of cleaning supplies and equipment, ensuring timely replenishment.
• Sustainability & Waste Management: Implement eco-friendly cleaning practices, ensure efficient use of resources, and contribute to waste reduction initiatives.
• Safety & Compliance: Ensure adherence to health, hygiene, and safety regulations, including proper chemical handling and cleaning procedures.
• Training & Development: Conduct training sessions for public area attendants on cleaning techniques, safety protocols, and customer service.
• Lost & Found Management: Ensure proper documentation and secure handling of lost and found items within public areas.
• Collaboration: Liaise with the housekeeping, front office, and food & beverage teams to ensure a seamless guest experience in public spaces.

Qualifications

• Education: High school diploma or equivalent; a diploma or certification in hospitality management is a plus.
• Experience: Minimum 2-4 years of housekeeping experience in a luxury hotel environment, with at least 1 year in a supervisory role.
• Technical Knowledge: Strong understanding of cleaning procedures, equipment, and hygiene standards. Familiarity with hotel management systems (e.g., Opera, HotSOS) is a plus.
• Leadership & Team Management: Ability to lead, train, and motivate a diverse housekeeping team.
• Attention to Detail: Strong ability to maintain high cleanliness and hygiene standards in all public spaces.
• Communication Skills: Excellent verbal and written communication skills for coordinating with multiple departments.
• Problem-Solving Abilities: Ability to quickly address and resolve operational challenges while maintaining service excellence.