Full job description

Seasonal

About the Company:

When you work at Mike Wiegele Helicopter Skiing you become part of a larger family of motivated people who thrive in a natural environment that promotes safe practices and good health.

At Mike Wiegele Helicopter Skiing we know that our employees are our most valuable asset. Our wages are highly competitive, and our subsidized housing and food services mean that our employees can save money while working in Blue River throughout the year. We offer opportunities for advancement in all departments and ensure that each employee is supported in their effort to provide excellent customer service every day.

Our culture is built on positive attitudes, ambition, and a passion for skiing. Whether you join us for an amazing seasonal experience or join our team in a year-round career capacity, employment at MWHS is the experience of a lifetime.

Position:

Front Desk Attendant

Location: Blue River, BC

Type: Seasonal, part time

Reports to: Front Desk Supervisor

Overview:

Directly responsible for all daily front desk functions and activities. The front desk is the hub of the operation, ensuring all departments receive communications and requests from guests and other departments. Providing prompt and courteous service is paramount.

Responsibilities:

• Provide prompt acknowledgment, friendly welcome and efficient check-in of guests.
• Ensure Waivers (liability release forms) are completed properly.
• Ensure information about guest waivers, weight, names or name changes are communicated to the Guides house immediately.
• Ensure guest travel requirements/information is communicated to the Travel Coordinator.
• Have a thorough knowledge of our facilities, hours of operation, room/chalet types and detail within guest rooms/chalets.
• Be aware of special functions within the resort.
• Know the activities we offer.
• Assist the Massage department with bookings.
• Ensure that guest-related housekeeping and maintenance problems are communicated to those areas for prompt attention.
• Perform various clerical tasks associated with the Front Desk.
• Keep Front Desk and Front Desk office neat, clean and organized.
• Perform all guest accounting functions: payments and deposits, provide receipts, checking guests out, posting and transferring charges, conducting necessary paperwork related to corrections, adjustments, posting of charges, balancing of float and shift detail at shift close.
• Be resourceful as the Front Desk is an information center for the guests and other departments.
• Ensure guest confidentiality.
• Evaluate guest needs and exceed guest expectations as much as possible.
• Address clients by name and always introduce yourself. These are the basics to personalizing the guest experience.
• Strive to maintain effective communication and teamwork between all departments.
• Those having a Class 4 license may be called upon to on occasion shuttle guests.