Position Summary
We are seeking a friendly and service-driven Guest Service Agent to create a welcoming experience for every guest. This role is responsible for front desk operations, guest interactions, and ensuring a smooth stay from arrival to departure.

Key Responsibilities

• Greet guests and provide a professional, welcoming experience at all times
• Handle check-in and check-out processes accurately and efficiently
• Respond promptly to guest requests, questions, and concerns
• Process payments, post charges, and follow proper cash handling procedures
• Manage reservations, room assignments, and special requests
• Answer phones using proper etiquette and assist with inquiries
• Maintain knowledge of hotel services, amenities, and local information
• Coordinate with housekeeping and maintenance to support guest needs
• Keep the front desk and lobby areas clean and organized
• Follow all safety, security, and emergency procedures
• Document and communicate important updates to team members and management

Qualifications

• Previous customer service or hospitality experience preferred
• Strong communication and problem-solving skills
• Ability to multitask in a fast-paced environment
• Basic computer skills required
• Flexible schedule, including evenings, weekends, and holidays

Physical Requirements

• Ability to stand for extended periods
• Ability to lift or move items up to 40 lbs as needed