Full job description

Join Our Team as General Manager – Lead, Inspire, Deliver Excellence

We’re on the lookout for a dynamic and experienced Hotel General Manager to lead the way in delivering outstanding results for our hotel. If you’re passionate about hospitality, team development, and operational excellence, this is your opportunity to make a meaningful impact. As General Manager, you will be the driving force behind our team, operations, and guest experience—balancing strategic leadership with hands-on execution.

Responsibilities:

Leadership & Strategy

• Act as the central leader who connects all departments and ensures smooth, efficient hotel operations.
• Deliver day-to-day leadership that drives revenue, enhances the guest experience, and builds brand reputation.
• Ensure the highest standards of quality and service while maintaining compliance with brand and management company guidelines.
• This is a key leadership position with facility oversight responsibility 24/7 including nights, weekends, and holidays. The minimum anticipated work hours average approximately 40 on-site hours a week recognizing a need to also address related responsibilities such as responding to staff calls and cover shifts as needed.

Financial Management

• Analyze financial reports to drive revenue growth and maximize profitability.
• Oversee all accounting functions including accounts payable/receivable, payroll, budgets, and financial forecasting.
• Leverage technology and distribution platforms to optimize performance and market share.

Team Development

• Recruit, lead, and mentor a high-performing team focused on service excellence and professional growth.
• Set performance goals and provide coaching, recognition, and development opportunities.
• Ensure legal compliance, proper training, and the tools necessary for success.

Guest Experience

• Create and maintain a welcoming and memorable guest experience aligned with brand standards.
• Personally engage with guests to build loyalty and address feedback promptly.
• Maintain rigorous quality standards across all guest touchpoints, including housekeeping and billing accuracy.