Full job description

Wake up to the water ~ Wake up to wine country

The Tokuc Group believes in crafting more than just stays; we create unforgettable experiences that inspire comfort, and leave a lasting impression. Our passion for hospitality guides every detail, from the thoughtfully designed spaces we create to the genuine care our guests feel throughout their stay. We are a destination defined by warmth and character, where every visit is elevated by our commitment to excellent and memorable guest service.

Overlooking beautiful Lake Ontario, The Jordan Hotel is a charming hotel nestled in the heart of Niagara wine country. With each room offering a lake view, every guest can wake up to the water. Designed to provide an unparalleled experience of relaxation, comfort and adventure, The Jordan pays homage to tradition yet integrates the luxury of modern design.

JOB SUMMARY

We’re seeking a dependable and guest‑focused Houseperson Associate to support our housekeeping team and ensure our property remains clean, organized, and welcoming. This role plays a key part in creating a positive experience for every guest who walks through our door. As Houseperson Associate you’ll promote a positive image of the property to guests, and must be pleasant, friendly and able to address problems or special requests.

Houseperson Associate duties includes and are not limited to;

• Maintain cleanliness of property public areas, including hallways, lobbies, restrooms, stairwells, and elevators
• Assist room attendants by delivering linens, towels, amenities, and cleaning supplies
• Remove trash, recycling, and soiled linens from guest floors and service closets
• Restock housekeeping closets and ensure supplies are organized and accessible
• Respond promptly to guest requests and provide friendly, professional service
• Support setup and breakdown for special events or meeting rooms (if applicable)
• Perform deep‑cleaning tasks and special projects as assigned
• Follow all hotel safety, sanitation, and security procedures.

Requirements for the role:

• Previous hotel or housekeeping experience is helpful but not required
• Ability to meet the physical requirements of the job (lift, push, and pull up to 50 lbs, bending, reaching and kneeling)
• Comfortable walking and standing for long periods (Up to 8 hours)
• Strong attention to detail and ability to work independently
• Reliable, punctual, and team‑oriented
• Flexible availability, including weekends and holidays.

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