Full job description

At Hotel Zed we are Rebels Against the Ordinary and our Hotel Zed in Tofino, BC is looking for a full-time Housekeeping Manager to join our dynamic, totally unique and rebellious team. Hotel Zeds are ridiculously fun, unpretentious hotels where we challenge the norm every day.

Working at Hotel Zed is different than working anywhere else, and we don’t just say that. We’re a family-owned, BC-based hospitality company that LEADS WITH LOVE and our number one metric as a company is the happiness of our staff, who we call our Fam-Jam.

Key to our success is living by our four Core Values everyday:

• Be Real
• Have Fun
• Make Everything Better
• Have Each Other’s Backs

Here we want our Fam-Jam to feel well taken of by us and by one another. That’s who we are!

Benefits & Work Perks

We cover 100% of medical and dental premiums, plus you get free mental health benefits. We also have a bunch of Work Perks just for you:

• Staff accommodation on site or an additional $2/hourhousing allowance for those with their own accommodation
• Free nights at any of our hotels + discounts for friends & family
• Live Your Best Life program to fund any courses/lessons you’d like to take (covers from post-secondary tuition to surf lessons!)
• Gift cards for achieving targets
• Employee purchase program so you can get sweet deals on everything from electronics to linens

And these are just a few!

Salary: $50,000 – $60,000

What the Role is Quacked Up to Be

Reporting to the Resort General Manager, theHousekeeping Managerleadsthehousekeeping teamto deliver aconsistently cleanresortwhilemaintainingan exceptional employee experience. Through hands-on leadership and close collaboration with Front Desk, Maintenance, ROAR and the Staff Accommodation Manager, this roledriveshousekeeping efficiencywhile ensuring guests and teammembers feel cared for, and proud of the spaces they share.

In your first 3 months, you will…

• Spend time with your team, working in rooms with them to learn our standards and processes
• Sit down and meet with each member of your team to learn more about their story and goals
• Learn the ins and outs of our hotel, how it is currently being run, systems and processes with an eye to identify gaps and areas of improvement
• Build relationships with the leadership team in Tofino including the Resort General Manager, Assistant Manager, Staff Accommodation Manager, Front Desk Supervisor, and the ROAR Tofino restaurant leadership team
• Take ownership of scheduling and managing your team
• Meet with People & Culture (P&C) to understand your responsibilities around performance management, leadership, HR procedures and P&C programs and benefits.
• Begin to champion the Pickle Program (our internal recognition program) with the team.
• Learn our process for hiring and interviewing, support the RGM with all recruitment needs for the housekeeping department
• Become an expert in our productivity and efficiency systems, coaching and training your team
• Get on top of supplies ordering and inventory management, and storage and organization of housekeeping spaces.