Full job description

Responsibilities

• Perform all check-in and check-out tasks
• Maintain Front Desk & Lobby area clean during downtime
• Manage online and phone reservations
• Learn how to navigate property system to be able to check guests in and out/make reservations
• Inform customers about payment methods and verify their credit card data
• Register guests collecting necessary information (like contact details and exact dates of their stay)
• Welcome guests upon their arrival and assign rooms
• Provide information about our hotel, available rooms, rates and amenities
• Respond to clients’ complaints in a timely and professional manner
• Communicate with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
• Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
• Upsell additional facilities and services, when appropriate
• Maintain updated records of bookings and payments
• Able to go above and beyond for every guests and when guests need anything

Job Types: Full-time, Part-time

Pay: Up to $13.50 per hour