Full job description

Job Summary
We are seeking an energetic and welcoming Host/Hostess to join our dynamic hospitality team. In this vital role, you will be the first point of contact for our guests, creating a warm and inviting atmosphere from the moment they arrive. Your enthusiasm, excellent communication skills, and ability to manage guest flow will ensure a memorable dining experience. This position offers an exciting opportunity to develop your customer service and hospitality skills in a lively environment dedicated to guest satisfaction.

Responsibilities

• Greet guests with a friendly and positive attitude, making them feel valued and comfortable
• Escort guests to their tables, providing menus and answering initial questions about the menu or restaurant policies
• Coordinate with servers and kitchen staff to ensure smooth seating flow and timely service
• Maintain cleanliness and organization of the host stand
• Handle guest inquiries over the phone with professionalism, demonstrating excellent phone etiquette
• Assist with guest relations by addressing concerns promptly and courteously to enhance overall satisfaction

Qualifications

• Excellent communication and customer service skills
• Friendly, professional demeanor and positive attitude
• Strong organizational and multitasking abilities
• Ability to remain calm under pressure in a fast-paced environment
• Basic phone and computer skills
• Previous Host/Hostess or Barista experience is a plus but not required