Full job description

Job Summary
Join our dynamic team as an Evening Front Desk Associate, where your enthusiasm and hospitality skills will create a warm and welcoming environment for our guests. This role is vital in ensuring smooth check-in and check-out processes, providing exceptional guest services, and maintaining a positive atmosphere during evening hours. If you thrive in a fast-paced setting, enjoy engaging with diverse guests, and possess excellent communication skills, this is the perfect opportunity to showcase your talent in hospitality and guest relations.

Duties

• Greet guests warmly upon arrival, ensuring a friendly and professional first impression
• Manage guest check-in and check-out procedures efficiently using our reservation system
• Handle guest inquiries, requests, and complaints with patience and professionalism
• Maintain accurate records of guest information, reservations, and billing details
• Coordinate with housekeeping and maintenance teams to address guest needs promptly
• Answer phone calls with proper phone etiquette, providing information or transferring calls as needed
• Assist with guest services such as providing local information, directions, or restaurant recommendations
• Monitor the front desk area to ensure safety, cleanliness, and organization during evening hours

Skills

• Multilingual abilities are highly valued to serve our diverse guest base effectively
• Previous hotel or hospitality experience enhances your ability to excel in this role
• Bilingual proficiency in English and another language is a strong asset
• Excellent customer service skills with a friendly and approachable demeanor
• Strong time management skills to handle multiple tasks efficiently during busy periods
• Knowledge of hospitality standards and guest relations best practices
• Familiarity with front desk operations, reservation systems, and phone etiquette
• Experience in restaurant or resort environments is a plus for understanding guest expectations