Full job description

Overview
About Us
Nestled in Greenville, our resort Hotel Hartness is a sanctuary of luxury, service, and unforgettable experiences. With an unwavering commitment to excellence, we deliver personalized hospitality to all of our guests. We are seeking a passionate and polished Front Office Manager to lead our Front Office team with confidence, strategic insight, and a relentless focus on guest satisfaction.

Position Summary
As the Front Office Manager, you will serve as the face of the resort and a pivotal leader within our operations team. You’ll oversee the day-to-day front office operations, drive team performance, and ensure seamless guest arrivals and departures—all while upholding the elevated standards of our award-winning property.

Key Responsibilities

• Lead, coach, and inspire the Front Desk, Guest Services, and Bell teams to deliver exceptional guest service.
• Oversee all front desk operations including check-ins, check-outs, room assignments, billing, and guest inquiries.
• Develop and implement strategic initiatives to enhance the guest experience and operational efficiency.
• Collaborate with Housekeeping, Sales & Marketing, and other departments to ensure alignment and service consistency.
• Monitor and manage front office budgets, labor forecasting, and key performance indicators.
• Handle guest escalations with diplomacy and professionalism, turning challenges into opportunities.
• Conduct regular team meetings, performance evaluations, and training to foster a culture of continuous improvement and excellence.
• Champion the resort’s standards, brand values, and Forbes/AAA service expectations.

Qualifications

• Minimum 5 years of progressive front office experience, including 2+ years in a management or supervisory role.
• Previous experience in a luxury resort or five-star hotel environment is strongly preferred.
• Proven ability to lead, mentor, and motivate high-performing teams.
• Strong financial acumen and experience managing departmental budgets.
• Excellent communication, conflict resolution, and guest service skills.
• Proficient in hotel PMS systems and Microsoft Office Suite.
• A strategic thinker with strong organizational and problem-solving abilities.
• Flexible schedule, including availability to work evenings, weekends, and holidays.
• Our current need for this role is for night coverage