Responsibilities:

• Greet customers and visitors warmly, ensuring a welcoming environment.
• Answer incoming calls and place outgoing calls promptly and professionally.
• Understand and operate the telephone operator board or PBX switchboard system.
• Connect callers to the appropriate person through the switchboard or PBX system.
• Page individuals and inform them of messages as required.
• Refer callers to emergency numbers when necessary.
• Date stamp the time of calls and record them in the computer system.
• Arrange conference calls and manage scheduling or cancellations of appointments.
• Accept and execute instructions provided by management.
• Monitor alarm systems to ensure safety protocols are followed.
• Proofread messages, sort incoming mail, and manage correspondence.
• Receive visitor messages and relay them to the appropriate parties.
• Provide information about City University Ajman services to visitors.
• Take appropriate action when handling emergency calls.
• Assist in training new telephone operators in performing job duties.
• Manage multitasking responsibilities effectively while supporting additional clerical duties.
• Answer the phone politely and courteously, following proper telephone etiquette.
• Keep records of calls placed and received by all departments, including call charges.
• Perform other clerical and administrative tasks as required.

Qualifications:

• High school diploma or equivalent; additional certification in office administration or customer service is an advantage.
• Previous experience as a receptionist, telephone operator, or in a customer service role is preferred.
• Strong communication and interpersonal skills with a polite and professional demeanor.
• Proficiency in handling PBX or switchboard systems.
• Ability to multitask effectively and manage time efficiently.
• Strong organizational skills and attention to detail.
• Familiarity with MS Office Suite and basic computer systems.

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