Full job description

Job Summary
We are seeking an experienced and dynamic Sales Supervisor to increase hotel revenue by assisting in the development and implementation of solicitation programs in line with the hotel financial objectives and targets. The Sales Supervisor generates business from the assigned market segment or territory. The ideal candidate will possess strong management skills, excellent communication abilities, and a comprehensive understanding of sales strategies and customer service.

Responsibilities

• Maintain complete knowledge of and comply with all departmental policies/service procedures/standards as well as brand standards.
• Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
• Anticipate guests’ needs, respond promptly, and acknowledge all guests, however busy and whatever time of day.
• Maintain positive guest relations at all times.
• Be familiar with all hotel services/features and local attractions/activities/promotions to respond to guest inquiries accurately.
• Be Familiar with all sales and marketing tools
• Resolve guest complaints, ensuring guest satisfaction.
• Establish and maintain active working partnerships with the sales & reservations departments of key Travel Partners.
• Initiate and implement sales promotional programs with travel partners.
• Broaden productive client base and increase awareness of hotel and hotel brand.
• Conduct personalized sales campaigns within designated territory to promote the hotels, programs, packages, and special promotions.
• Coordinate and participate in trade shows/seminars aimed at hotel target markets.
• Maximize exposure through creative promotion both during and pre/post event.
• Aggressively solicit and follow up on leads generated.
• Actively participate in key trade and business associations to generate business leads and increase hotel visibility.
• Make telephone calls to specified individuals as requested by the Director of Sales.
• Prepare correspondence, memos, proposals, contracts, and reports.
• Document all guest requests/complaints and communicate such to respective personnel for proper handling. Follow up on guest satisfaction.
• Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).
• Develops relationships within community to strengthen and expand customer base for sales opportunities.
• Manages and develops relationships with key internal and external stakeholders.
• Provides accurate, complete and effective turnover to Banquets.
• Closes the best opportunities for the location based on market conditions and location needs.
• Gains understanding of the location’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution.
• Maintain confidentiality and security of specified hotel information, correspondence, reports, and files.
• Assemble Sales kits as needed.
• Review daily arrival report and in-house guest list to ensure all corporate guests are coded correctly; rates are entered as negotiated for each account and make any corrections when needed.
• Comply with corporate mandates established by the Company.
• Attend and participate in the training and meetings that are considered for the improvement and performance of their functions, those required by the brand and those of compliance by law.
• Comply with the hotel’s recycling program.
• Actively solicit and book business following Hotel standards.
• Prepare monthly/quarterly/biyearly action plans in accordance to hotel goals and review monthly as needed.
• Maximize business opportunities and partnerships between current and potential clients and the hotel (uncovering groups and catering leads) and promoting Hotel outlets.
• Monitor and handle inquiry calls and emails on a timely basis.
• Ensure that all incoming calls are answered within 3 rings, proper greetings, and telephone etiquette.
• Manage yearly contracting for local and global accounts as needed.
• Attend internal meetings as required or needed.
• Ensure client files are kept organized and current with all required information.
• Ensure knowledge of:
• Function room capacities and various set ups.
• Blocking space (definite/tentative).
• Use of all forms.
• Menus and pricing.
• Policies: Guarantee, Cancellation, Payment for sleeping and meetings rooms, Corkage, room rental.
• Service charges.
• Shipping/receiving policies.
• Lost and found policy.