Full job description

Why BCAA?

Feel proud of what you do and help shape the future of BC at a BC Top Employer. We’re driven by purpose – delivering peace of mind to one in three BC households with insurance, roadside assistance, auto repair, Evo Car Share and Evolve E-Bike Share. With a long history of keeping roads safe and giving back in ways that build stronger communities, we offer a wide variety of meaningful, rewarding careers that move BC forward.
As an Assistant Manager , of the Prince George Service Location you will play an essential role in supporting the growth and performance of one of BCAA’s dynamic business lines. Customer-driven and flexible you’ll inspire your team to achieve departmental objectives and be a source of building positive brand impressions and building long-last relationships.

Who you are:

• You have our Members’ best interests at heart, providing exceptional client relations and personalized service to meet their needs.
• You take joy in leading and mentoring your team members’ growth and development.
• You are an effective team player that demonstrates flexibility and adaptability to changing work priorities and a wide range of organizational needs.
• You take the initiative for your development, staying current with the latest industry trends and products.
• You have strong competencies in financial and risk management and can multi-task in a high energy work environment.
• You’re enthusiastic about building BCAA’s profile by participating in community events and sustainability initiatives.

During a typical day, you will:

• Guide and support your team to achieve the goals of our members while leveraging your insurance product expertise
• Lead financial growth and productivity goals through acquisition and retention of new business
• Measure and optimize staffing levels by analyzing business requirements, productivity and workflows
• Develop action plans to ensure audit and underwriting standards are upheld to minimize risk and limit potential for errors and omissions
• Establish other disciplined risk management practices through ongoing document review
• Maintain working knowledge of all BCAA Membership and insurance manuals from best practices, standards, and policies.