Full job description

Company Description:

The Canadian Niagara Hotels Group of Companies is one of Canada’s largest, most successful, and diversified entertainment and hospitality organizations. With over 3,500 talented professionals across our business units, we offer a distinctive collection of world-renowned hotels, restaurant brands, cafes and retail, situated just steps from the iconic Niagara Falls.

Our portfolio includes internationally recognized hotel brands such as Marriott, Sheraton, and The Brock – Tapestry by Hilton, along with premier dining destinations including Massimo’s Italian, Fallsview Restaurant, Prime Steakhouse, Morton’s Grille, Milestones Grill + Bar, Hard Rock Café, Rainforest Café, as well as popular retail and café experiences including Starbucksand Hershey– to name a few. Paired with a wide selection of modern amenities that include: a large selection of unique event and meeting spaces, full service spas, fitness centres, rooftop pool/indoor pools, indoor waterpark, and super entertaining arcade makes our property locations unparalleled.

Job Summary:

The Sales Administrative Assistant supports the Sales team by coordinating administrative functions, preparing client materials, and ensuring accurate and timely communication with internal and external stakeholders. This role plays a key part in delivering a seamless guest and client experience by maintaining organized records, supporting group bookings, and assisting with sales operations in a fast-paced hospitality environment.

Sales Administrative Assistant Responsibilities:

• Demonstrate accountability for business results, guest satisfaction, team collaboration, and adherence to internal processes
• Provide engaging, timely, accurate, and professional service to both internal and external clients
• Support Account Directors and Sales Managers in daily operations
• Adhere to and support efficient Sales Office procedures and standards
• Prepare and maintain accurate reports, files, proposals, contracts, and correspondence
• Coordinate and distribute client files in preparation for group arrivals
• Respond to inquiries by checking availability using internal systems and reporting tools
• Maintain up-to-date knowledge of Canadian Niagara Hotels’ products, services, and offerings
• Perform other duties as assigned