Full job description

Job Summary
Join our dynamic hospitality team as a Hotel Night Auditor, where you will play a vital role in ensuring seamless overnight operations and exceptional guest experiences. This energetic position involves managing front desk activities during the night shift, performing detailed audits of daily financial transactions, and providing top-tier guest services. Your proactive approach will help maintain the hotel’s reputation for hospitality excellence while ensuring security and operational accuracy throughout the overnight hours. If you enjoy engaging with diverse guests, this is your opportunity to shine in a vibrant hotel setting.

Responsibilities

• Greet and assist guests during late-night hours with check-in, check-out, and general inquiries, ensuring a welcoming atmosphere.
• Conduct nightly audits of financial transactions, including billing, payments, and account adjustments to ensure accuracy.
• Respond promptly to guest requests, complaints, or emergencies with professionalism and positive attitude.
• Prepare detailed shift reports documenting financial activities, incidents, and operational issues encountered during the night.
• Manage multi-line phone systems with excellent phone etiquette to handle inquiries from guests and staff efficiently.
• Collaborate with housekeeping and maintenance teams to address guest needs or facility concerns that arise overnight.

Skills

• Proven experience in front desk or night audit roles.
• Strong customer service skills with the ability to communicate effectively in multiple languages; bilingual abilities are highly valued.
• Knowledge of hotel management systems and proficiency with multi-line phone systems for seamless communication.
• Exceptional attention to detail for accurate financial audits and record keeping.
• Excellent guest relations skills combined with professional phone etiquette to create positive guest interactions.
• Ability to handle sensitive situations discreetly while maintaining a friendly demeanor during late-night hours.
• Familiarity with hotel environments, along with a solid understanding of hospitality standards and guest services.
• Opera Cloud- pms system knowledge is a plus
• Quore- application knowledge is a plus