Full job description

Job Overview
We are seeking a dynamic and friendly Front Desk Agent to be the welcoming face of our organization. In this vital role, you will manage front desk operations, provide exceptional customer service, and ensure smooth administrative workflows. Your energetic approach and organizational skills will help create a positive first impression for visitors, clients, and team members alike. This paid position offers an exciting opportunity to develop your office management expertise while supporting daily operations in a fast-paced environment.

Responsibilities

• Greet visitors and clients warmly, ensuring they feel welcomed and attended to promptly
• Answer multi-line phone systems efficiently, directing calls to appropriate departments or personnel
• Manage appointment scheduling and calendar management using digital tools such as Google Workspace and Microsoft Office
• Handle data entry, filing, and document proofreading with accuracy and attention to detail
• Maintain office supplies inventory and coordinate office management tasks to support team productivity
• Provide customer support by addressing inquiries professionally and courteously
• Perform clerical duties including typing, proofreading, and managing correspondence with excellent phone etiquette

Qualifications

• Proven experience in front desk or office management roles with strong organizational skills
• Proficiency in computer literacy including Microsoft Office Suite, Google Workspace, data entry, and filing systems
• Excellent communication skills with bilingual abilities preferred to serve diverse clientele effectively
• Experience with multi-line phone systems and customer service best practices
• Knowledge of clerical tasks such as proofreading, calendar management, and time management techniques
• Previous experience in medical or dental receptionist roles is a plus but not required
• Strong typing skills along with familiarity with bookkeeping, QuickBooks, or administrative support tools is advantageous